TERMS AND CONDITIONS
These terms and conditions were last updated on 28/7/2020, we continue to review them periodically.
1.1 These terms & conditions set out the terms between you (the customer) and us. References to “we” “us” or “our” are references to Calm Skies, Little Box of Calm. We also refer to Calm Skies, Little Box of Calm as just Little Box of Calm. Our registered office and correspondence address is:
Westend Farm, Green Lane, Hambledon, Hampshire PO7 4TB
1.2 When you use this website and any service contained within, it acts as acceptance of these terms & conditions in full.
1.3 Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.
2. Information for the Customer
2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment. It is your responsibility to ensure that any information provided is updated with any changes if needed.
2.2 You can find the specific details regarding your subscription with Little Box of Calm by logging into your account and clicking on the relevant section of the website. To view, amend or cancel existing orders: www.calmskies.co.uk/little-box-of-calm. To view or amend your personal details: www.calmskies.co.uk/little-box-of-calm. To view or amend your payment card details: www.calmskies.co.uk/little-box-of-calm. To view or amend delivery address details: www.calmskies.co.uk/little-box-of-calm.
2.3 As a customer you are responsible for your customer account and actions taken within it. If you know or suspect that your customer account username and password or other details have become known to a third party, you should inform us without delay. We will not be held liable for any loss or damage that may result from your failure to do so.
2.4 Though we hope not to, we reserve the right to remove your access to this website. Such restriction or removal will take place without recourse or statement to you where we solely deem it necessary.
We take your privacy seriously. We are registered under, and comply with, the Data Protection Act 1998 and you can search for us as “Calm Skies”.
4. Prices, Payments, Title and Responsibility
4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found, we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at any time up to the shipment of that order (on or around 30th of every month) and any related items.
4.2 All prices are displayed inclusive of Value Added Tax (VAT) (where applicable) or other applicable sales tax.
4.3 You agree to pay the monthly charge for the subscription from the debit or credit card supplied to us when you signed up for the service. You give us the authorisation to arrange withdrawal of funds on this card each month.
4.4 We reserve the right to alter all product pricing without notice. If there are any changes in fees, we agree to notify you at least 30 days in advance. You may, however, cancel at any time. See section 7.
4.5 You agree that you will not hold us responsible for banking charges incurred due to payments made on your account.
4.6 Products ordered from us does not pass to you, the purchaser, until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped and received by you.
4.7 There may be times when access to our website is restricted, either due to maintenance and repairs, or because of a fault that is beyond our control. In the event that this should happen, our usual ordering and cancellation policies apply. Should you wish to make a change to your order while our website is unavailable, please email us at firstname.lastname@example.org
4.8 When signing up for a subscription, a £1.00 payment may be taken from your card in order to authorise it and prevent fraud. This payment will be voided immediately – it is how banks test the card’s validity. It will only be temporarily reflected in your account.
4.9 The cost of the box product is all-inclusive and there is no extra delivery charge to our UK customers.
5. Your Order
5.1 When you place an order, you will automatically receive an email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order. When you register an account on our website, you automatically sign up to receive a monthly delivery of our subscription. You can cancel your order at any time subject to the cancellation policies in these Terms and Conditions.
5.2 Your offer is only accepted by us once we have emailed you to confirm the despatch of your order.
5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
5.5 If we are unable to reasonably ascertain these details or resolve these issues, a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
5.6 We reserve the right to decide which themed box Is sent out to you.
5.7 Our subscriptions are aimed at 4-8 year olds. This is a guidance only and it is your responsibility to determine that the subscription is suitable for the particular child. Samples of the products can be found on our website. The product is NOT suitable for children under the age of 3 years due to small parts.
5.8 The recipe card of the themed boxes is another activity for the child to partake in – however the activity is strictly part of the family or group element of the box and as such the child should always be supervised by a responsible adult if they decide to make the recipe.
5.9 Children should never be left un-supervised during the cooking element of the activity.
6. Postage and Customs Duty
6.1 All orders received by us are posted subject to availability.
6.2 Delivery times may vary depending on the availability of our stock and your delivery location. We reserve the right to post products at a later date where the product ordered is not in stock at the time of purchase. We deliver using Royal Mail and proof of delivery is not obtained. We will always make every effort to make you aware of any substantial delays.
6.3 It is your responsibility to report lost or undelivered packages within 10 days of receiving your despatch email from us, by emailing us at email@example.com.
6.4 We cannot be held responsible for disruption to postage caused by industrial disputes or action outside our direct control. If such disruption occurs, you will be offered delivery via an alternative delivery or fulfilment company.
6.5 If you are ordering a product from outside the UK, the delivery address must be to inside the UK as we currently do not deliver outside of the UK.
7. Cancellation Rights, Returns and Refunds
7.1. We have the right to terminate your account at any time for any or no reason.
7.2 You have the right to cancel your first order and receive a refund at any time before your first order is delivered and up to fourteen days after, starting on the day after you receive the products. You will then receive a full refund of the price paid for the products in accordance with the Calm Skies refunds policy.
7.3 The products must be in the exact same condition in which they were delivered to you, the box and products must not have been used or played with if you return them.
7.4 For these purposes, each subscription is a single order forming part of a regular delivery of goods. Therefore, you may only cancel a subscription and receive a refund within fourteen days of receiving your first monthly package.
7.5 You can cancel your subscription at any time, but if you do it within this initial fourteen day period after your initial subscription, you will be entitled to a refund (as required by UK legislation known as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
7.6 To cancel your order, you must contact Little Box of Calm by emailing firstname.lastname@example.org providing us with your name, address and order reference. You must return the products to Little Box of Calm within 14 days of notifying us, in the same condition in which you receive them and at your own cost and risk.
7.7 Little Box of Calm reserves the right to deduct from your refund amount any reduction in value of the products caused by your handling of the products beyond what is necessary to establish the nature, characteristics and functioning of the products.
7.8 Little Box of Calm’s refunds policy is:
7.8.1 If you cancel an order within the fourteen-day cancellation period, Little Box of Calm will refund you within fourteen days of the day of our receipt of the returned products (see above).
7.8.4 Little Box of Calm will refund the purchase price minus the delivery costs using the same method originally used by you to pay for your purchase.
7.9 No right of cancellation, refund or return exists under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once you have used your product, unless the product is defective and you are returning it for this reason.
8.0 If you want to make a complaint about the state in which the product arrived, believing this to be because of the mailing company, we will require images of the box to be sent to us at email@example.com to verify the damage.
8. Customer Complaints
If you are dissatisfied with the product or the service that you have received from us, please give us a chance to rectify this and provide a solution by contacting our customer services team on firstname.lastname@example.org
9. Faulty Products
9.1 Where you experience a fault with a product, it can be returned to us subject to our returns policy above.
9.2 Where any goods are found to be defective we will offer a replacement item as soon as reasonably possible and within 30 days of being notified of the defect or we will issue a full refund in accordance with the Consumer Rights Act 2015. Where a refund is offered and accepted by you, it will be made within 14 working days of receiving your acceptance of a refund.
10. Promotional codes and discounted offers
10.1 All promotional codes or discount offers are only available to new customers, unless explicitly stated.
10.2 All promotional codes or discount offers are only valid for deliveries within the United Kingdom, unless otherwise stated.
10.3 All promotional codes or discount offers cannot be used in conjunction with any other offers, unless otherwise stated.
10.4 All promotional codes or discount offers hold no monetary value.
10.5 All promotional codes or discount offers can be withdrawn at any time without notice.
11. Events Outside Our Control
We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.
12.1 We grant you a licence to access the content, information and services contained within our website for personal use only.
12.2 This licence allows you to download and cache (using your browser) individual pages from our website.
12.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.
12.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
12.5 Our website cannot be placed within the frame-set of another site.
12.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text, should not be misleading, false, derogatory or in any other way offensive.
12.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.
13.1 All content, databases, graphics, photographs, buttons, icons, logos, layouts and look & feel are our copyright, unless expressly acknowledged as otherwise.
13.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
14. User Generated Content
14.1 Where the facility exists you may provide reviews or public feedback on the website of products purchased by you, also known as user-generated content.
14.2 Where the facility exists such user-generated content can be provided in different formats and mediums; text, audio, video and still photographs.
14.3 As part of providing this content to us, you agree to grant us a worldwide, irrevocable, non-exclusive and royalty-free licence to use, distribute, edit, translate and repurpose such content, as we require, including sub-licensing to other parties.
14.4 Such content shall not infringe the intellectual property rights of any other party. Furthermore, the content shall not be illegal or capable of breaching the laws of any jurisdiction in which it may be displayed.
14.5 We reserve the right to remove any content, which breaches or risks breaching these terms and conditions.